If you're looking to move your Chroma digitizing software to a new computer, you'll want to make sure you have the latest version of the software. With the latest version, you'll be able to use the software on two different devices, but not at the same time.
Download the Latest Version
To ensure you have the latest version of Chroma, you can download it from your customer portal at customer.ricoma.com
Using Chroma on a New Computer
The process of using Chroma on a new computer is the same for both MAC and Windows PCs.
Follow these instructions:
- Deactivate on your Old Computer: Open Chroma on your old computer and go to the "Help" tab in the upper left menu. Click on "Activate" and then select "Deactivate".
2. Activate on Your New Computer: On your new computer, open Chroma and it will prompt you to activate. Simply activate the software on your new device.
3. If you get a message that says "Activation Limit Reached" please send us a message to service@ricoma.com or please give us a call at (305) 418-4421 and select option 3 so we can reset your license on our end.
Helpful Tip
If it’s your first time using Chroma or you want to learn more about the features and tools in the software, you can sign up for Chroma training webinars from your customer portal.
Need Additional Assistance?
If you are still having trouble activating your Chroma software on a second computer...
Please don’t hesitate to reach out to us for further assistance via email at service@ricoma.com or by visiting our support page at www.ricoma.com/US/support.