Chroma embroidery software is available for download from the MyRicoma Customer Portal. To download Chroma, simply go to the Chroma product page on the portal and follow the instructions. Your serial number, required for activation, can be found on your packing slip attached to your tracking email or on the Customer Portal. Note that the serial number is only good for activation on TWO devices.
Helpful Tip: If you're new to Chroma or want to learn more about its features and tools, you can sign up for Chroma training webinars through the Customer Portal.
**INSTALLING CHROMA ON MAC OS**
1. The Website will Automatically determine your OS and download the appropriate version.. *The program should download automatically*
2. Click on Finder and navigate to your Downloads folder.
3. Click on the Chroma Install file to open up the setup window.
4. Follow the setup instructions.
5. Choose the hard drive that you would like to download the software onto and click “Install.”
6. After the installation is complete, you can choose to either “Keep” or “Delete” the software file. *We recommend keeping it in case of reinstallation*
7. Now, you can just navigate to your Chroma app and open it.
8. Complete the Activation form, which requires your name, company name, phone number, and email.
9. Input the serial number provided at the time of purchase. *Include dashes in between groups of characters*
10. Click “Activate” and select “No” when prompted to activate another software. Chroma should open automatically.
**INSTALLING CHROMA ON WINDOWS**
1. The Website will Automatically determine your OS and download the appropriate version.. *The program should download automatically*
2. Open Windows Explorer and navigate to your Downloads folder.
3. Double-click on the Chroma Install file to open up the setup window.
4. Click “Next” to proceed, and select “Install.”
5. After the installation is complete, click “Finish” to close the installation wizard.
6. Double-click on the Chroma desktop shortcut that was created.
7. Complete the Activation form, which requires your name, company name, phone number, and email.
8. Input the serial number provided at the time of purchase. *Include dashes in between groups of characters*
9. Click “Activate” and select “No” when prompted to activate another software. Chroma should open automatically.