This error occurs because the Hook module is not in the position it is supposed to be in. The Hook Error normally happens when the machine does not trim the thread correctly, and the hook gets stuck when trying to pull the thread back.
In order to fix this, you will need to remove the left-side body panel to locate the hook motor inside. Then, the gear can be moved manually by hand and positioned correctly on the Hook Sensor. Please follow the steps below to resolve this issue.
To correct the "Hook not in position" error:
1. First, remove the 6 screw covers. You can remove them using an embroidery needle.
2. Once you remove the screw covers, you will use a Phillips head screwdriver to remove all six screws.
3. Lift up on the cover and then pull it towards you. The cover should come off the machine.
4. You will see a blue sensor near the black gear.
5. You now need to adjust the gear so it is properly placed in between the black flags of the blue sensor. To do so, push the gear up or down to place the foot-like part in the middle of the black U-shaped piece extending from the blue sensor.
6. Verify the Black foot on the gear is in between the sensor.
7. You should now be able to press the trim key, and the hook should cycle without any error message.
If you are still receiving the error message...
1. Turn off your machine.
2. Go to the control panel and see if the "Hook not in position" message is still there.
3. If the message is still displayed, repeat steps 5 and 6, as mentioned above.
4. This second attempt should fix the issue.
Below is a video on how to fix the "Hook not in position" error:
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Need additional help?
Please don’t hesitate to reach out to us for further assistance via email at service@ricoma.com or by visiting our support page at www.ricoma.com/US/support.