If your machine's pantograph (the moving part that holds the hoop) is shifting to one side and making a grinding noise, follow these steps to troubleshoot:
Step 1: Remove the Plastic Cover
To check the sensor, you’ll need to remove the pantograph’s plastic cover:
- Left side: Unscrew the marked screws.
- Right side: Unscrew the marked screws.
- Back: Unscrew any additional screws.
Step 2: Manually Move the Pantograph
- Turn off the machine for safety.
- Gently move the pantograph by hand.
- Check if the metal piece aligns correctly with the black slit on the sensor (it might look slightly different on your machine).
Step 3: Clean the Sensor
If the metal piece is aligned properly but the issue persists:
- Clean the black part of the sensor using compressed air or a lint-free cloth with 70%+ isopropyl alcohol to remove dust or debris.
- After cleaning, turn the machine back on and test to see if the issue is resolved.
If the problem continues, reach out to support with pictures for further assistance.